Setup
Guided onboarding by our team
We set her up with you: your policies, your shipping and return terms, your hours, your tone. Louise answers the way your business answers — no manuals, no flowcharts to build.
Private beta for small businesses · Limited spots
Hi! I’m Louise, your support team
Louise is an autonomous AI agent that answers every customer in seconds, resolves the everyday cases on her own, and passes to your team only what really needs a person. She works over your WhatsApp, your email, and the chat on your site — around the clock, weekends included.
Works on WhatsApp · Email · Website chat
Answering — Resolving a customer’s question
P
Paula Giménez
WhatsApp customer · online
Louise replies instantly…
What she does
The customers you’re losing while a message goes unanswered
Louise isn’t a chatbot with a decision tree. She’s a support rep who takes each case end to end and only interrupts you when the answer is genuinely yours.
Response
Replies to every customer in seconds
She picks up every message the moment it lands — 9 PM, Sunday, a holiday. No customer waits until Monday, and no conversation gets buried in an unread inbox.
Resolution
Resolves the everyday cases end to end
Order status, shipping times, returns, hours, prices, how something works. She answers with your real information and closes the case — she doesn’t just collect the question and hand it off.
Escalation
Escalates only what needs a person
An upset customer, an exception to your policy, a decision that costs money: she stops, hands it to your team with the full history summarized, and waits. Nothing gets improvised on your behalf.
Why Louise
It’s not a chatbot. It’s your support rep.
A website bot answers what its script anticipated and gets stuck on everything else — which is exactly where the customer gives up and writes a bad review. Louise works like a person on your team: she understands the case, resolves it, and knows when to call you.
A chatbot or an FAQ page
A tool you operate
- Answers from a decision tree and freezes the moment a question goes off-script.
- Ends every hard case with “we’ll get back to you” — and the wait starts there.
- Doesn’t know your policies, your prices, or your shipping times.
- Frustrates the customer, who ends up writing to you anyway — now annoyed.
Louise
A support rep on your team
- Understands what the customer is actually asking, even when they ask it badly.
- Resolves the case end to end with your real information, at any hour.
- Knows your policies and your limits, and never improvises an exception.
- Escalates to your team with the case already summarized, and reports back.
Live
A day with Louise, without you saying a word
This is a normal day for your AI support rep: she answers everyone, resolves what she can, and only checks in when a decision is yours.
Louise·support@yourcompany.comToday’s shift
Working
Starting the day…
You stay in control: you set her policies and approve what she asks. She handles the rest on her own.
FAQ
Everything you need to know about Lemarav
What she is, what she does, and how she fits into your business.
What is Louise?
Louise is an AI customer support employee for small businesses, built by Lemarav: an autonomous agent that handles every customer inquiry end to end. She replies in seconds, resolves the everyday cases on her own, and escalates to your team only what genuinely needs a person — like another rep on your support desk.
What does an AI customer support employee do?
She answers every message the moment it arrives, at any hour; resolves the recurring questions (order status, shipping times, returns, hours, prices, how a product works); handles complaints using your policies; and hands your team the cases that need human judgment, with the history already summarized.
Which channels does Louise work on?
Louise answers over WhatsApp, email, and the chat on your website — the three places where small-business customers actually write. She covers all of them at once, without your team switching between tabs.
How is Louise different from a chatbot?
A chatbot follows a decision tree: it answers what someone anticipated and gets stuck on everything else, usually with a “we’ll get back to you” that starts the wait all over again. Louise understands what the customer is actually asking, answers with your real information, and closes the case. She works like a person on your team, not a tool the customer has to fight with.
What happens with an upset customer or a difficult case?
She escalates it. Louise recognizes when a case needs a person — an angry customer, an exception to your policy, a decision that costs money — stops, and hands it to your team with the conversation already summarized. She never improvises an exception on your behalf.
Does Louise replace my support team?
No. She absorbs the repetitive volume that eats your team’s day — the same fifteen questions, over and over — so the people on your team handle what actually needs them: the complex cases, the important customers, the decisions. Your team stops answering “what time do you close?” and starts doing support that matters.
How do I control what Louise answers?
During guided onboarding you set her policies, your terms, your hours, and your tone, plus what she may resolve on her own and what she must escalate. She copies you on what she sends and asks for approval before sensitive answers. You stay in control at all times.
How do I get started with Louise?
Louise is in private beta for a small group of businesses. You can save your spot on the waitlist by leaving your details, and we’ll reach out to coordinate onboarding.
Add Louise to your support team
We’re adding a small group of businesses to the private beta. Leave your details and we’ll reach out.